Terms of Service

1. Who we are

Sujaan Solutions (Pvt) Ltd. is a private limited company registered in Pakistan under CUIN 0308845, with its registered office at H#787, Street 25, G9/1, Islamabad, and further offices in Hyderabad and Tharparkar.

In these terms, "we", "us" and "Sujaan" mean Sujaan Solutions (Pvt) Ltd.. "You" means the person or organisation using this website or engaging us.

Contact: [email protected] · +92 311 525 1757

2. What these terms cover

These terms do two jobs. Sections 3 and 4 govern anyone using this website. Sections 5 to 13 form the standing framework for client engagements, which each signed quote or statement of work incorporates by reference rather than restating.

Where a signed quote or statement of work conflicts with these terms, the signed document prevails on scope, price, timelines and anything else it expressly addresses. These terms govern everything it leaves silent.

Using this website means you accept sections 3 and 4. You are not bound by the engagement terms unless and until you accept a quote in writing.

3. Using this website

You may read, share and reference this site freely. You may not:

• copy or republish its text, layout, code or design as your own
• scrape it at a rate that degrades service for others, or circumvent any technical restriction
• use it to transmit malware, attempt unauthorised access, or probe for vulnerabilities without our written permission
• submit another person’s personal data through our forms without their knowledge

All content on this site — copy, design, code, diagrams and the Sujaan name and mark — remains our property or that of our licensors. Client work shown in the portfolio is anonymised and displayed with permission or under the terms of the relevant engagement.

The site is provided as-is. We aim to keep it available and accurate but do not guarantee uninterrupted access, and we may change or withdraw any part of it without notice.

4. Enquiries and the consultation

The consultation offered on this site is 30 minutes, at no cost, and carries no obligation on either side.

What we say during a consultation, in a written diagnosis, or anywhere on this site is general commercial guidance about automation. It is not legal, financial, tax or regulatory advice, and it does not account for your specific circumstances unless we have been engaged and have examined them.

Submitting a brief, booking a consultation or exchanging messages does not create an engagement, a retainer, or any obligation on us to perform work. An engagement begins only as set out in section 5.

5. How an engagement starts

We scope the work and issue a written quote or statement of work setting out deliverables, price, assumptions and timeline. An engagement begins when you accept that document in writing — by signature, or by written confirmation by email — and, where an advance is payable, when that advance is received.

Anything not expressly listed as a deliverable is out of scope.

6. Fees and payment

• 50% of the fee is payable in advance, before work begins. The balance is payable on delivery, before final handover of credentials, source files or production access.
• Once work has begun, the advance is non-refundable. It covers scheduling, scoping and the engineering time already committed. If we fail to deliver what was agreed and cannot remedy it, you are entitled to a refund of the fees paid for the undelivered part.
• Fees are quoted in Pakistani Rupees unless the quote states otherwise, and are exclusive of applicable taxes, duties and third-party costs.
• Third-party costs — AI provider usage, hosting, domains, licences, paid APIs — are yours unless the quote expressly includes them. Where these are usage-based, they vary with your volume and are not fixed by our quote.
• Invoices are payable within 14 days. We may suspend work and withhold delivery on accounts more than 14 days overdue, and any agreed timeline extends by the period of suspension.

Prices quoted on this site are starting points for a defined scope. Final pricing follows the scoping conversation.

7. Scope, changes and your responsibilities

Delivery depends on things only you can provide. You agree to supply, in reasonable time, the access, content, approvals and decisions the work requires — including credentials or authorised access to the systems being automated, and a named person empowered to approve.

Where a delay is caused by information, access or approval not arriving, timelines move by at least the length of the delay and we are not liable for the consequences of it.

Changes to agreed scope are quoted separately and take effect only when accepted in writing. We will not silently absorb scope changes, and we will not silently bill for them.

8. Intellectual property in what we build

On payment in full, you own the bespoke deliverable built for you: the specific configuration, workflows, integrations, prompts written for your use case, and any custom code written specifically for your engagement.

We retain ownership of everything we brought to the engagement or developed generally, including our frameworks, libraries, internal tooling, reusable components, methods and general know-how. Nothing in an engagement prevents us from using that general knowledge and those reusable parts for other clients.

Where a deliverable necessarily contains our pre-existing material, we grant you a perpetual, non-exclusive, non-transferable licence to use it as part of that deliverable, for your own business purposes.

Until we are paid in full, no ownership transfers and any use of the deliverable is under a revocable licence.

We may describe the work publicly in anonymised form — the problem, the approach, the outcome — without naming you or disclosing anything confidential, unless the engagement says otherwise or an NDA restricts it.

9. AI systems: what we can and cannot promise

This section matters more than any other in these terms. Read it before engaging us.

The systems we build depend on third-party AI models and services, including those operated by Anthropic, OpenAI, Google and others. We do not own, control or operate those models. That has consequences you are accepting:

• AI output is probabilistic, not deterministic. The same input can produce different output. Output can be plausible and wrong.
• Providers change, deprecate and retire models, alter behaviour without notice, and change their pricing and rate limits. A system that behaves one way today can behave differently after a provider-side change we were not told about.
• Provider outages, quota limits and regional restrictions can interrupt a system that is otherwise working correctly.
• We cannot guarantee any specific accuracy rate, and we do not.

You remain responsible for what your business does with AI output. Any use of an AI system for a decision with legal, financial, medical, employment or safety consequences must keep a competent human in the loop who reviews before the decision takes effect. We design for that; you must operate it that way.

We will tell you which providers a system depends on, and we will build sensible checks and fallbacks where the budget allows. We are not liable for a provider changing its own service.

We do not promise a particular business outcome. Claims on this site about what automation can achieve are illustrative of the category, not a commitment about your results.

10. Your data and confidentiality

Delivering an engagement usually means your data passes through third-party infrastructure — AI providers, hosting, automation platforms. We will identify those providers before we build, and we will not introduce a new one that processes your data without telling you.

You confirm you have the right to share with us any data you give us access to, including personal data of your own customers or staff, and that doing so does not breach a law or an agreement you are under. Where we process personal data on your behalf, we do so on your instructions and only to deliver the engagement.

Each of us will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least the care we apply to our own. This survives the end of the engagement. It does not apply to information that is already public, is received legitimately from someone else, or must be disclosed by law.

We will not use your confidential business data to train models for other clients.

11. Warranties and remedies

We warrant that we will perform with reasonable skill and care, and that the deliverable will materially match what the statement of work describes.

If a deliverable does not materially match the agreed specification, tell us within 30 days of delivery and we will remedy it at no charge. That correction is your remedy for a defect, and we ask for a fair opportunity to use it before you pursue anything else.

Beyond that, and to the fullest extent the law allows, we exclude all other warranties, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation.

12. Liability

Our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is capped at the total fees you have actually paid us for that engagement in the 12 months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, business interruption, or loss or corruption of data, even if we were told such loss was possible.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

13. Term, termination and what happens after

Either of us may end an engagement by written notice. Retainers require 30 days’ notice.

On termination you pay for work performed and costs committed up to that date. We hand over completed, paid-for deliverables and the credentials needed to run them. We are not obliged to hand over incomplete or unpaid work.

Either of us may terminate immediately if the other materially breaches these terms and does not fix it within 14 days of being asked in writing, or becomes insolvent.

Sections 8, 10, 12 and 16 survive termination.

14. Freelancers and applicants

Applying through our Work With Us page does not create an offer of work, an employment relationship, or an obligation on us to engage you. Any engagement follows a separate written agreement.

How we handle application data, including CVs, is set out in our Privacy Policy.

15. Changes to these terms

We may update these terms. The version in force for an engagement is the one published when the relevant quote was accepted, and we will keep working to that version for the life of that engagement. Changes affecting a live engagement need your agreement.

For website use, the current published version applies.

16. Governing law and disputes

These terms and any dispute arising from them are governed by the laws of the Islamic Republic of Pakistan.

Before starting proceedings, both of us agree to attempt resolution in good faith through direct discussion for at least 30 days. If that fails, the courts at Islamabad have exclusive jurisdiction.

17. Contact

Questions about these terms: [email protected], or write to Sujaan Solutions (Pvt) Ltd., H#787, Street 25, G9/1, Islamabad, Pakistan.